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I ordered a liftgated trailer. They sent out the wrong trailer, destroyed my vehicle when they assured me they would send the right trailer. I asked them for a refund. They refused. If you have a nice vehicle, do not use this company. They are very trashy and they will destroy your property I wish I had not used to them. Don't make the same mistake I did
Clinton IA to Eugene OR
Vehicle: Subaru BRZ
Price reported by the reviewer: $1,950.
Company reply
Hello James. Thank you for your feedback. We are sorry to hear of any inconvenience you have experienced during your vehicle shipment. Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montway should be contacted immediately. Our Claims team has been in contact with you and has emailed you details regarding your order. If you have any additional comments or concerns, please email our Claims team at [removed].
Originally posted on MoveAdvisor
on .
James Laursen.
Cross Country Vehicle Move
1 out of 5
I shipped two vehicles with this company and they hired a third party company by the name of SURKHON TRUCKING LLC. Never use Montway or Surkhon. The trucking company would not drive up my street and instead told me to come get the vehicle where they were parked down the road. They could 100% drove up my road and delivered the vehicle. If I did not come to them they said the would be taking my vehicle to PA. My Range Rover then arrived damaged and the driver tried to tell me the damage was there when they picked it up, which all of our the documentation I have clearly showed my car was perfect when it left. Instead it arrived with a damaged windshield and they told me to pound sand. They even unloaded the car at night somewhere to take pictures thus trying to pawn off bogus pictures that were not taken at the pick up site. Montway gave me the cold shoulder and also told me they are not responsible for damage caused by the company they hired. They told me to contact the third party who I never hired! They did not even assist me with trying to get there insurance info. Told me to go through my insurance instead. This was my first time using this company who was recommended by Allied Van Lines. I also got inside my car and found grease everywhere. I have a very expensive car with White Interior, check the photos. I hope all who read this heed the warning and hire someone else. Terrible Experience!!!!
Oceanside CA to Knoxville TN
Vehicle: GMC Yukon, Land Rover Range Rover
Price reported by the reviewer: $3,000.
Company reply
Hello Brandon, I am sorry to hear about the reported issue with the shipment. Transparency is very important to us, so we provide complete details of our services and responsibilities upfront. This includes information about the limitations of truck drivers and their responsibilities. As a broker, our services are to arrange your shipment with a licensed and insured motor carrier. Our contract is always available online at https://www.montway.com/terms-and-conditions.
In the event of any issue, we are here to help. We have provided you with your Bill of Lading from pickup and delivery. This document includes photos that are geo and time-stamped. We have also informed you of available options to pursue your indicated issue further.
Please note that vehicles shipped on an open trailer are susceptible to the inherent risk of open transport. This includes but is not limited to, road debris impact, rock chips to the windshield and body, adverse weather conditions, dirt, etc. These types of occurrences are not within a motor carrier's control. This would not be deemed driver negligence and would not normally be covered by cargo insurance.
If you have questions or need assistance, please reach out to your coordinator.
Sincerely,
Montway Auto Transport
Originally posted on MoveAdvisor
on .
Brandon J Ewart.
Terrible!!!
1 out of 5
Absolutely do not use this company. They are a nightmare to deal with. We paid for guaranteed pick up and the day before the pick up they told us no one has been assigned so if no one picks up the job they will just refund us. We were only in town for 2 days and had no time to book with another company. After spending the day on the phone dealing with terrible customer service we finally got someone assigned. Now the car has been sitting in storage for almost a week and they said they have no clue when someone will actually pick up the job for transfer. We were told we would have the car in 7-9 days. They say one thing to get your money and then they are a train wreck to deal with. DEFINITELY DO NOT USE THEM!!! THEYRE AWFUL.
CA to Yaphank NY
Vehicle: 2021 Infinity
Price reported by the reviewer: $2,200.
Company reply
Hi Daniel. I am sorry to hear of any inconvenience you have experienced. To achieve guaranteed pickup, the vehicle is picked up on the desired date and may be stored until a long-haul driver is available to transport the vehicle closer to your estimated delivery dates. Due to the complex nature of logistics, transit and delivery dates are estimated as delays can occur at any time for various reasons.
Based on the information provided, we are not able to locate your order and would like to learn more about your experience. Please email us more details at [removed]. We look forward to speaking with you soon. -EH
Originally posted on MoveAdvisor
on .
Daniel Mckiernan.
Awful customer service and no communication provided
1 out of 5
The only reason I am giving Montway Auto Transport 1 star is because I did eventually receive my cars, and other than a dead battery, they were in the shape I was expecting. They failed to deliver within the 48 hour window they indicated. Much of my disappointment is with Montway’s lack of, or seemingly intentional inaccurate communication provided to me. The most difficult was being told by the driver he would arrive at a certain time but not show up and not call to indicate his schedule shifted. I am a reasonable person and asking for communication about promised delivery times is not an unreasonable expectation, heck it is just common courtesy. I understand that giving an exact day and time is not possible given all the variables involved in across-country transport; however, providing inaccurate information ongoing is beyond disrespectful. The original delivery was Tues or Wed but when both of those days came and went, I had to call them to find out what was happening. Then being told we will be there Wed at 7:30 pm but again to no avail- they did not arrive- again no call to me so I had to contact them because I am sitting in the parking lot of a public location to receive the cars (I live in the mountains and roads will not accommodate semis) and being told “sorry will can be there at 10 pm instead”. Because of the late hour we agreed on deliver the following day no later than 11:30am. No surprise 11:30 came and went and my call to the driver again gave a “sorry, I will be there at 1:00”… wouldn’t you know it, no cars at 1:00. They finally arrived at 1:30. After being misinformed and lied to three times, I contacted a supervisor and they apologized for the ongoing inconvenience but could do nothing for me. I paid $3000 to get two cars from RI to CO and was required to take three days off work to be available to meet the driver. I found this entire experience unprofessional and unacceptable! Montway Auto Transport lied to me not once, not twice, but three times. So because the only thing management can provide is an apology, coupled with poor communication (and most of the time no communication), and unprofessional staff (along with the requirement of me sitting in a public parking lot for a total of 9 hours) is why this company deserves ZERO stars.
North Smithfield RI to Evergreen CO
Vehicle: Subaru Crosstrek, Subaru Crosstrek
Price reported by the reviewer: $3,000.
Company reply
Thank you for contacting us. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to guarantee any specific dates for our standard shipping options. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors.
We provide complete shipping details on our website at https://www.montway.com. This information is also included in our quote and booking emails. For shippers with load restrictions, we would ask that they please inquire about our expedited service solutions.
If you have any questions, please contact us at [removed]. We are happy to help in any way we can. -EH
Originally posted on MoveAdvisor
on .
Sophia Lee.
Our car was totaled by the auto transport carrier that Montway set us
2 out of 5
Always find out the name of the actual carrier company that Montway sets you up with, and research for reviews of that actual carrier ahead of the actual pickup of your auto. Our car was going from Florida to Michigan. Neither the driver or Montway contacted us about the cars movements. Montway sent us a text the day after it was to be delivered stating the driver would be a day late or dot dot dot. We had tracked the car via GPS while it was on transport. But then it was in the same location for this 2 days after Montway texted. My husband looked up the address, it was a towing/impound service. He called the company, they said the car had been totaled. The transport driver did not lower the upper rack on the carrier and he hit a railroad overpass. Our car was on top, and the car roof was sheared off by the overpass. Our car fell on another car below and then into the road where it was hit by a passing motorist. The police wrote areckless driving ticket to the driver,and he continued on his way. We have not heard from the driver now 2 weeks after. We called Montway and they had not heard from the driver either other than the day of the accident when he told them he would be running behind at least one day, he did not tell them about the accident. Montway does not have responsibility for the wrecked car but did refund to us their $299 fee. We have had no luck contacting the carrier involved. Our own auto insurer sent the car to selvage, and will be deal with the auto carrier company the driver drove for. Always check out the transport company ahead of time. I did after the fact and they had 4 bad reviews for car damage, and 2 positive reviews, one of which was from our driver! So go figure that one out. I’m not sure how Montway checks out the transport companies they use, but I don’t think it was thorough enough, hence the 2 star review.
MI to Williamston MI
Vehicle: Chevrolet Volt
Price reported by the reviewer: $299.
Originally posted on MoveAdvisor
on .
Helen Harrison.
