Re-quote

A re-quote replaces the number on the order with a new one. Sometimes the reason is real. The car does not run, it is longer than you said, the address is rural, or you were not there when the truck arrived. Sometimes the first number was never a rate a carrier would accept, and the new number appears when a truck is finally available.

What to ask#

Ask what changed. If the car and the addresses are the same as the order, and the only news is that the cheap rate is gone, you are looking at the price-increase problem customers report most often. You can refuse. Check the cancellation clause before you assume the deposit is lost, and get the answer in writing.

How it differs from the original quote#

The original quote was an offer to try. A re-quote is a second offer, after you may already have paid a fee. A price-lock clause, if you have one, is the paragraph that says the second offer is not allowed. RideShipper does not re-quote a shipment, because it does not book one. The company on your confirmation does.