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Reviews
Dissatified Customer.
1 out of 5
I am an extremely dissatisfied customer. Before booking, I was initially told that it would take 17-21 days to get my car, it ended up taking 34 days. It was being picked up in Phoenix, Az. and being delivered to Hilo, Hi. On July 17th I spoke with Roy from Door to Door Transport and was told that I would be able to pick up my car in Hilo on the 21st at the absolute latest. I called Matson and was told that that wouldn't happen because my car was still in Honolulu. On the 29th Roy emiled me and said that I should be able to pick it up on the 30th. Again, I called Matson and was told that wasn't possible because my car was still in Honolulu. Just as easily as I reached out to Matson for an update on the arrival of my car, Roy from Door to Door Transport could have done the same, instead of telling me that I would be able to get my car when he knew that that was not going to happen. Matson also told me that it would take 23-25 days total transit time, for my car to arrive and they did not know why someone from Door to Door Transport would tell me 17-21 days. I have reached out to Door to Door Transport with my dissatisfaction and have not yet received a follow up.
Phoenix AZ to Hilo HI
Price reported by the reviewer: $1,900.
Originally posted on MoveAdvisor
on .
Latasia Franklin.
Bait and Switch would give them zero rating.
1 out of 5
Don't waist your time, absolutely zero customer service and my car was never picked up. They quote me one price, and where listing my car for more on the transport listings.
Latham NY to Minden NV
Price reported by the reviewer: $1,195.
Originally posted on MoveAdvisor
on .
Tom Lh.
Stay AWAY!!
1 out of 5
I would give ZERO stars if it were possible. I have never been spoken to so horribly by someone trying to keep my business. The guy out of FL wasted a week of my time and kept changing his story and tried to act like I was being absolutely absurd when I was upset. He told me the car was being picked up and gave me the transport guys name and info. I checked with the hauler the next day and he said “I canceled that about an hour after I originally accepted it”
24 hours later and Door to Door didn’t even let me know this info! I cancelled and called another trucking company that had great reviews. Pay a little more to not have to deal with this!
Mid Florida FL to AL
Price reported by the reviewer: $583.
Originally posted on MoveAdvisor
on .
Jodi Albers.
Very bad company, broke my car’s windshield.
1 out of 5
This company is very worst they don’t have their own services to transfer vehicle. They just arrange your transport and then they are not responsible for anything happen to your vehicle. Same thing happen with my car when it delivered from NJ to Texas it’s windshield was broken by the driver. Actual shipping company was “Fast Auto Shift Llc” when I spoke to door to door they said it’s reaponsibility of carrier company(fast auto) but when I spoke to carrier company they said they will not fix it. I need to contact my insurance but when I contacted my insurance they said I need to pay $500 as deductible first. Any of above company did not take the responsibility of fix my car. That’s really disappointed services I ever received, I will ever recommend these both companies to anyone as they are not responsible companies.
Somerville NJ to Irving TX
Price reported by the reviewer: $750.
Originally posted on MoveAdvisor
on .
Ravi Kumar.
Never showed up!
1 out of 5
They said they would pick up my car on the 28th. I called and they said they will pick up on the 29th. I called all day on the 29th and they never picked up the phone. I even left a voice message. They never picked up the car or called me back. Avoid this company.
Tallahassee FL to Wichita KS
Price reported by the reviewer: $900.
Originally posted on MoveAdvisor
on .
Christopher Dus.
