Metrogistics

Do not ship your car with them!

1 out of 5

I’ll first say that I take these reviews very seriously because I have a business of my own and have been reviewed fraudulently before. This company picked up a vehicle of mine in Denver Colorado at 9 o’clock on Thursday morning. It was supposed to be delivered Friday at 5PM in Wichita, Ks . At 5:45 I called the dispatch to try to check on an update because I had heard nothing since my vehicle was picked up. When an agent by the name of Angie called me back she simply said that vehicle will be delivered on Monday. She was not able to tell me where the vehicle was she was not able to tell me why it was delayed she was not able to tell me what time on Monday. I asked her to follow up and the response was still that vehicle will be delivered on Monday that the driver had to take a required break.I tried to explain that I might be less upset about waiting 3 1/2 days for a vehicle to travel 7 1/2 hours had someone been in better contact with me, had I not been the one to have to make the initial contact to find out why it wasn’t there as expected. Further I tried to make it easy on them and pick up my vehicle wherever it was located even if I had to drive all the way to Denver and they will not let me do that even though it’s my car they will not let me have it until they’re lazy driver you couldn’t be bothered to call and update me today decides to deliver it Monday. There are many failures from scheduling, communication, responsiveness, as well as even failure to give me assurance that my car is securely being stored right now. Being that I have yet to receive my vehicle, I will update my review after I see what condition my vehicle is delivered in, if and when that happens.

Denver CO to Wichita KS

Vehicle: Porsche Cayenne Turbo S

Price reported by the reviewer: $550.

Originally posted on MoveAdvisor on 2020-10-18. Nicholas Weathers.

Don’t back up their shipments.

1 out of 5

The driver lost a key and the carrier would not cover the cost of a replacement key. Do not trust them.

Phoenix AZ to Midland MI

Price reported by the reviewer: $2,100.

Originally posted on MoveAdvisor on 2019-09-27. Don Piering.

No payment.

1 out of 5

Metrogistic is a company that uses any excuse to not pay for work, I am a car carrier and I work for them and they owe me 1400 dollars, I clarify that there was no harm to the vehicles or complain with the customers, more than 1 month ago I try to charge them and I only receive excuses.

Jacksonville FL to Tampa FL

Price reported by the reviewer: $1,400.

Originally posted on MoveAdvisor on 2018-03-01. Julio Sena.

Beware!

1 out of 5

Metrogistics is just another big company that thinks they are the only ones in business. They are rude, dishonest and lack any integrity. They will tell you what you want to hear and ask for more money once they get your car on a truck. DON'T use Metrogistics!! .

MO to CA

Price reported by the reviewer: $1,200.

Company reply

Dear Scott, I am very sorry that your vehicle shipping experience with MetroGistics was this negative. We strive to make every customer experience, easy and hassle free. We clearly failed in this instance. I am the Director of Account Management for MetroGistics and I would like to talk with you personally about what happened and how we can do better. Please call my cell at 314-478-4689 or send me an email [removed], which ever you feel most comfortable with. I truly wish your experience could have been a positive one. Thank you in advance for taking the time to communicate with me. I look forward to hearing from you. Martha Garcia-Perry.

Originally posted on MoveAdvisor on 2013-10-01. Scott.