Broker of Property (Except Household Goods) authority (MC89820)
Active as of 2026-11-11
Broker bond or trust on file (MC89820)
Yes as of 2026-11-11
Carrier authority
None listed in the available authority records.
Surety bond filing
BMC-84 (MC89820), as of 2026-11-11
MCS-150 date
2021-10-07
As of 2026-11-11. Source: FMCSA Company Census File and federal authority and insurance datasets
Checked 2026-11-11. Authority and filing dates appear beside each record. Older records may have changed; check the official lookup for current status.
An insurance filing does not guarantee that a particular claim will be covered.
Do NOT book with RoadRunner Auto Transport.
I scheduled a vehicle pickup with RoadRunner, and the scheduled pickup date came and went with absolutely no communication from the company. No call, no email, no update, nothing!!
I tried repeatedly to contact them by phone and email and could not get a response. Their so-called “live chat” was no help either; it appeared to be nothing more than automated AI-generated responses and provided no actual assistance.
After being left with no pickup and no communication, I finally gave up and booked with another transport company. I was shocked when they told me I was the third person in just one week who had come to them after having the same type of experience with RoadRunner.
This was incredibly frustrating and a complete waste of my time. If a company cannot fulfill a scheduled pickup, the very least they can do is communicate with the customer.
Save yourself the trouble and frustration and use another company. I would absolutely not recommend RoadRunner Auto Transport.
Tacoma WA to Virginia Beach VA
Price reported by the reviewer: $2,000.
Company reply
We sincerely apologize for the lack of communication you experienced regarding your pickup. We understand how frustrating it is to have your scheduled pickup date pass without receiving an update, and we’re sorry we fell short in keeping you informed.
We take communication seriously and regret that we did not provide the updates and assistance you expected throughout the process. We appreciate you sharing your feedback and are sorry for the frustration and inconvenience this caused.
Originally posted on MoveAdvisor
on .
Karen Ho.
CHEATS!
1 out of 5
CHEATS! NOT TO BE TRUSTED. Expect a 25% increase at the last minute. We had a quote to ship a pick-up truck. Heard nothing for several days. Then late in the day before we were moving they call to say they can have someone there that day BUT, the rate is going up 25%.
They ask if I still wanted the truck picked up. I had no choice. I asked "do I have a choice?" to which they said 'NO'.
With the increase, they went from being competitive to the most expensive option available. I would NEVER use them again and would tell anyone to STAY AWAY.
CA to UT
Price reported by the reviewer: $1,470.
Originally posted on MoveAdvisor
on .
Stuart Phillips.
Worse company to ever exist.
1 out of 5
I wish there was an option for -100 stars. This is by far the worse company to exist in the USA.
I cannot emphasize enough how utterly horrendous my experience with RoadRunner Auto Transport has been. This company's incompetence and complete lack of professionalism have left me flabbergasted and infuriated.
I initially hired them to transport my car from New York to Florida, and that's when my ordeal began. They failed to pick up my car on the agreed-upon date, leaving me stranded and anxious. What's worse is that they still haven't managed to pick up my car or deliver it to its destination, despite their promises.
Attempting to contact this company is an exercise in futility. Phone calls go unanswered, and if by some miracle you get through, you're subjected to an eternity on hold before eventually having to hang up on yourself due to frustration and lack of patience. Emails are equally ignored, as if my concerns and inquiries don't even matter to them.
When I finally managed to get someone from the company on the phone, they had the audacity to inform me that my car was ready for pickup but required an additional payment of $300 to $400 beyond the original quote. This blatant attempt at price gouging left me dumbfounded. When I expressed my dissatisfaction, the person on the other end of the line, presumably the owner, responded with an astounding level of rudeness. He callously stated, "Too bad for you, I'll cancel your order," before hanging up on me.
I implore anyone reading this review to steer clear of RoadRunner Auto Transportat all costs. This company is not only a broker of incompetence, but a prime example of how not to conduct business. Their false promises, lack of communication, and outright hostility toward customers make them a blight on the industry.
Even their hollow assurances of using reviews to improve ring hollow, as my experience only worsened after encountering them. Do not give RoadRunner Auto Transport the chance to deceive you into thinking they'll improve. They are a disgraceful excuse for a business, and it would be a grave mistake to consider entrusting them with your transportation needs.
Save yourself the headache, stress, and undoubtedly wasted money by avoiding RoadRunner Auto Transport. Their actions are not only unacceptable but border on deceitful and dishonest. In my opinion, engaging with them would be nothing short of a regrettable and costly mistake. YOU’VE BEEN WARNED.
New York NY to Miami FL
Price reported by the reviewer: $850.
Originally posted on MoveAdvisor
on .
Jordan Oliel.
Phenomenal experience
5 out of 5
I was in a pinch last month in order to get my car shipped from Santa Fe, New Mexico to Los Angeles by Thanksgiving. I called RoadRunner with only nine days notice and they made it happen. Very concise and helpful through the whole process. My Chevy was picked up and delivered on the exact days they said and i even got a call from the driver both times to give me an hour's heads up. I'm absolutely going to use them in the future if I need to ship my car again.
Santa Fe NM to Los Angeles CA
Vehicle: Chevrolet Suburban
Price reported by the reviewer: $1,065.
Originally posted on MoveAdvisor
on .
Frank Manning.
Horrible company
1 out of 5
I had a terrible experience with road runners. Kristian Hallbert lied to me about when my car could be picked up and then once I booked the company to transport my car I could not get a hold of Kristain. I left several messages that went unanswered. 6 days went by and they never found a carrier to transport my car. Their operators were rude and unprofessional. I would not recommend this company to anyone.
Sacramento CA to Jackson MS
Price reported by the reviewer: $1,719.
Originally posted on MoveAdvisor
on .
Darline Focuz.
