Terrible Company
The reservation was initiated on 9/10/2025. The reservation was made and the vendor was attepmting to charge for the initial fee. They indicated they could not because it was not going through. The vendor kept giving a shady response like send the money via Venmo or right to the driver. The contract was sent and signed. On 9/12, we attempted to cancel. The manager said text confirmation of cancellation to a number and hung up. We did and thought that was the end. On 9/17, there were charges from the vendors on the card that we gave them. We called and spoke to 8 different people. Finally got a manager that was yelling that we did not understand the contract. Section 7 stated that you can cancel up to a week before the service. But they still charged my card saying that they had not received a cancellation contract. No one has ever mentioned this nor is this language in the contract. Why did you charge the card if you were unaware of a cancellation? When we tried to get then to send a the cancellation contract, well we still have not received it. We were charged $312 which according to them is the cancellation fee. But according to them we hadnt cancelled. The manager was yelling and saying he had a driver scheduled but the contract said we could cancel up to one week, which we still had two weeks left. They are refusing to refund the $312 and apparently this is common practice with this business. This is a scam company and they need to be investigated. As of this post, it is 10 days prior to the service date. See section 7 of the attached. Yet we have been charged and according to them we had not formally cancelled prior to today. The manager has called me all day threatening to charge my card even more money if I don’t remove the negative review. He says he’ll refund but only if I remove. Not acknowledging that’s it’s a valid charge at all. DO NOT USE THIS COMPANY. Was finally given a refund after formally submitting to the Attorney General’s Office.
Walnut Creek CA to Pflugerville TX
Price reported by the reviewer: $312.
Originally posted on MoveAdvisor on . Sonya Bebley.