Absolutely horrendous
We've used this company twice now. The first time was great, but unfortunately this last time was absolutely crap. First they kept trying to find a driver and pushing the date back. Then they finally found a driver, along with giving us an ETA for arrival. I live in AZ and work in MN for half of the year. So ironically I was home (AZ) for memorial day weekend. I had a rental car in MN for a little bit. I stressed the importance of the delivery date. If they could not meet the deadline that was fine, just let me know so I can change the date on my rental car. Upon the delivery day in MN they pushed out the deadline another day until 10am. The next day at 10am they then said it would be 1pm, then 7pm, then 3pm, and finally the car showed up at 4:45PM. The problem was they made me miss out on a drug test and starting my first day back for work. I explained this 3 or 4 people related to the company and everytime they all gave me some BS story on how this is okay. Along with the bad weather, along with putting the blame on a "supposed first time driver". I would like to point out all these excuses came after me constantly calling, after their set deadlines. The most frustrating thing is they did not once call to update me on the delays or issues. I spent $1,250 for this horrendous service. The driver even showed me a picture of him driving at 2am as if I'm supposed to care or feel bad about his career choice. Mind you I'm a construction worker so I understand his angle, but Im not crying about my job. He also lied and said he was in the next state over at 2am. I asked him, "Iowa"? He said, "yes". I didnt even feel like arguing with him that he should've been here earlier then (seeing as iowa is not 8+ hours away). I asked his boss who I guess is contracted from this horrible logistic company if I could get a slight refund, maybe just $100 for making me miss out on my drug test and going to work. They said to ask the driver after telling me they'd give me $50. Then when I finally asked the driver upon arrival. He also continued on with more excuses, as well as telling me that the company screwed him over for the freight. Tbh I didn't even want to ask him bc it wasnt all the way his fault. It was the company the quoted me the price and set the deadline. Here's where it got sketchy, the driver finally said yes, and asks me for my zelle information. Once he realized I was requesting $100, he comes up with more BS. Curious as to why he would ask for my zelle info if he wasnt going to pay.... ABSOLUTELY SHADDY. Oh yeah this guy has the thickest Russian accent along with every other person there. (Not an issue, I'll try to communicate with anyone) I even busted out my Google translate, and at that point this dude just got more stupid, as if he was try to get out of it any way possible. Stay away from this company. I use shipping companies every year for the last 4 years twice a year. Absolutely horrendous customer service. I found some other companies with better reviews just so someone can avoid what I went through: Carship guys, A1 transport, CRC transport, uShip, and Shipwise. Just pay the extra money for a more reliable shipping company. Oh and side note the driver showed me how much the car paid in front of my vehicle, and it was $200 less than I paid. They're unprofessional and shady to say the least.
Avondale AZ to Minneapolis MN
Vehicle: Kia Sedona
Price reported by the reviewer: $1,250.
Originally posted on MoveAdvisor on . Irie Jones.