Extremely Unprofessional and Rude
I contacted Upscale Auto Transport on August 13, 2026 for a quote to transport a 2025 Kia Sorento from Waukesha, Wisconsin to Highlands Ranch, Colorado. I provided the vehicle information, pickup and delivery locations, and explained that I had some flexibility on the pickup date. Derek responded with “$1100,” followed almost immediately by “probably less though.” He explained that the pickup was in an unusual location with little nearby carrier inventory and that he would need to find a driver willing to go there. I understood that auto-transport pricing can fluctuate depending on driver availability. I thanked him, explained that I was gathering several quotes that day, and simply asked him to let me know when he had a firm price. At that point, his demeanor changed. He responded that there was “no price lock,” told me to “do your thing,” said he was sure it would be “a headache at the end,” and then wrote: “I don’t do price shopping thanks anyway.” I was genuinely confused. Comparing several quotes before trusting someone to transport a vehicle worth tens of thousands of dollars seems like normal consumer due diligence. I called Derek to clarify two things: whether the $1,100 figure was actually his quote since he had also said it would “probably” be less, and why obtaining other quotes would supposedly create a “headache.” During that call, Derek hung up on me. Shortly afterward, he sent me a text saying: “Fk off.” My response was: “Sorry I offended you Derrek. No ill will here, hope you have a good day.” I did not insult him, threaten him, curse at him, or become confrontational. I was a prospective customer asking for clarification about the price of an interstate vehicle shipment. Needless to say, I decided not to entrust this company with my vehicle. After the interaction, I researched the company further, and what I found made me even more comfortable with that decision. The Better Business Bureau currently lists Upscale Auto Transport Corp. as NOT BBB Accredited and gives the business an F rating, citing “Failure to have a required competency license.” The BBB profile references USDOT 2249320 / MC-754634. I also checked the Federal Motor Carrier Safety Administration records. FMCSA identifies USDOT 2249320 as Upscale Auto Shippers Corp., DBA Upscale Auto Transport, with an entity type of Broker. When I checked the federal record, its operating-authority status was shown as: “NOT AUTHORIZED.” That stood out to me because I had contacted this company specifically about arranging an interstate vehicle shipment from Wisconsin to Colorado. I also found multiple older public reviews on auto-transport review sites that specifically identify Derek. Some reviewers allege rude or aggressive communication, disputes involving pricing or competing quotes, and in at least one case, Derek allegedly hanging up on a customer after the customer questioned a price increase. I obviously cannot independently verify another customer's experience, and anyone reading this review should evaluate those reports for themselves. However, I found the similarities concerning after Derek had just hung up on me and then texted me “Fk off.” A company has every right to decline my business. Derek could simply have said, “We don’t compete against multiple quotes, so we’re probably not the right company for you.” I would have respected that and moved on. Instead, a routine request for pricing clarification resulted in being hung up on and receiving profanity from someone representing the company. I have screenshots of the exchange. I encourage anyone considering this company to check its current BBB profile and FMCSA operating-authority status before paying or handing over a vehicle—or, better yet, save yourself the “headache and insults” and don’t call them in the first place.
Waukesha WI to Littleton CO
Price reported by the reviewer: $1,100.
Originally posted on MoveAdvisor on . David Alexander.