Dispatch call
A dispatch call or text is the message that names who is coming and when. It should include the carrier's legal name, the MC or USDOT number, the driver, the day, and the rate. A first name alone is not a dispatch.
The dispatch call is the human version of the dispatch sheet. It may be a phone call or a text. Either way, write down the carrier's legal name, the MC or USDOT number, the driver's name and phone, the pickup day or window, and the amount due. Read it back.
What to do with the number
Look up the docket yourself before you schedule your day around the truck. If the caller will not give the number, the call is not finished. A promise that the driver will text the details later leaves you meeting a stranger with no record. Ask for the sheet by email so you have a copy.
How it differs from a sales call
The original sales call sold the quote. The dispatch call assigns a truck. Until the second call names a carrier you can check, you are still waiting. RideShipper does not make this call. The company you booked does.