How review analysis is done
RideShipper counts what reviews say about price, communication, timing, vehicle condition, damage claims, deposits, and driver conduct. The counts come from RideShipper reviews and from reviews imported from MoveAdvisor, which are labeled. A company needs at least 20 reviews before a written verdict. Imported ratings are shown to visitors and are not marked up as RideShipper's own aggregate rating.
Key facts
- Where the reviews come from
- RideShipper reviews, plus MoveAdvisor reviews labeled Originally posted on MoveAdvisor
- When a verdict is written
- Only after at least 20 reviews. Below that, the page shows the reviews and the counts.
- Outside stars
- Shown to visitors. Not marked up as RideShipper's own aggregate rating.
The sources are listed on this page.
Review analysis is a count of what customers wrote, not a rewrite of another site's star rating. Topic bars are computed from RideShipper reviews and from MoveAdvisor reviews. Stars that live only on some other website are linked. They are not copied into the score.
MoveAdvisor's public car-shipping listings add up to about 4,100 reviews on 262 companies. Ten companies hold about 72 percent of them. The index title said "45+K Reviews." That headline is not used, because the listings do not add up to it. The imported set is only as large as the export RideShipper actually receives, and the page shows the count it used.
What is counted
Each company with at least 20 reviews can have an analysis. A person signs off the first analysis before it is published. It is regenerated when new reviews arrive. Companies with fewer than 20 reviews show the counts and the reviews themselves, without a generated verdict.
| Topic | What a mention means |
|---|---|
| Price accuracy | Whether the price matched the quote, or what the customer paid. |
| Communication | Reaching the company or getting an answer. |
| Pickup timing | When the vehicle was picked up. |
| Delivery timing | When the vehicle was delivered. |
| Vehicle condition | The condition of the vehicle, including new damage. |
| Damage claims | A claim about damage. |
| Deposit and refund | A deposit or a refund. |
| Driver conduct | How the driver behaved. |
The bars show the share of reviews that mention the topic and whether the mention is positive or negative. A price figure, such as a median of prices customers reported, is shown only with its count, and only when the sample is large enough to publish. Quoted-versus-paid is shown only where reviews mention both.
The verdict is three to five sentences. Every statement links to the reviews behind it. The text does not invent a quotation, a percentage, or a fact that is not in those reviews.
Other blocks, when the reviews contain the facts, are the states that appear as origins and destinations, the vehicle types customers named, rating and volume by year, and how often the company replied to a negative review.
What is not copied
An imported review is labeled "Originally posted on MoveAdvisor" and keeps its date. MoveAdvisor has the same owner. That relationship is disclosed on who owns RideShipper.
The company page shows the five most recent reviews in full. Further reviews load on request, 20 at a time. Deletions and edits on MoveAdvisor are mirrored within a day.
RideShipper does not add star markup to ratings imported from MoveAdvisor. Those ratings are shown to visitors and are not marked up as RideShipper's own aggregate rating. A star average that lives only on another website is linked, not copied into the score.
A Bank Verified badge on an imported review means MoveAdvisor confirmed a payment for identity. MoveAdvisor's own page says that badge does not mean the move was verified. RideShipper does not give that badge extra weight in rankings. Ranking inputs are on how company rankings are made.
Who may write a new review, and what is rejected, is on review guidelines.
Questions
Does the analysis invent a quote from a review?
No. A sentence in the verdict has to point at the reviews that support it. Percentages are counts of reviews that mention a topic, and the count is shown. If the reviews do not support a figure, the figure is left out.
Why do I see only a few reviews on the page?
The company page shows the five most recent reviews. The rest load on request. The analysis uses the full set that qualifies, not only the five on the first screen.
Are MoveAdvisor stars treated as RideShipper stars?
The review text is shown with the label Originally posted on MoveAdvisor. RideShipper does not mark imported ratings up as its own aggregate rating. A star average on another website is linked, not copied.