Review guidelines

A review on RideShipper is a first-hand account of a car shipment with the company named in the review. These rules were written before the first new RideShipper review, and they apply to praise and to complaints in the same way.

The FTC's consumer-review rule prohibits fake reviews, including a review that misrepresents that the writer used the business, and it prohibits buying positive or negative reviews. It also prohibits presenting reviews as most or all of the reviews submitted while hiding reviews because of their star rating or negative sentiment. RideShipper's rejection rules are the same for every star rating.

Who may write a review#

A person may write a review if they shipped a vehicle with that company, or if they requested quotes through RideShipper, shipped, and are reporting that shipment. People who shipped and people who had a bad shipment get the same invitation. The follow-up asks whether they shipped, with whom, and what they paid. The price can be recorded even when they do not write a review.

A review tied to a RideShipper quote request may be labeled "Verified RideShipper request." That label means the request exists in RideShipper's records. It does not mean RideShipper watched the pickup or inspected the car.

A visitor with no quote request may still submit a review. It is published only after email confirmation. RideShipper does not show the reviewer's email address. Reviewer email addresses are not stored on the review record.

Staff of RideShipper, and employees or agents of the company being reviewed, may not post a customer review. RideShipper does not publish staff reviews as if they were customers.

RideShipper does not pay for a review, and it does not offer anything that depends on a positive star rating.

What a review must include#

• The company the review is about.
• A first-hand account of that shipment.
• The route and the price paid, when the reviewer has them.
• The date of the shipment, when the reviewer knows it.

Photos of the vehicle are optional. The reviewer keeps the copyright in a photo. Submitting it gives RideShipper permission to display it with the review. Do not include someone else's phone number, email, or home address.

Stars are the reviewer's opinion. They are not an editorial grade and they are not RideShipper's ranking. How rankings use review evidence is on how company rankings are made.

What is rejected#

RideShipper rejects a review that:

• is not about a shipment with that company
• misrepresents who wrote it, or claims an experience the writer did not have
• was bought, or was offered in exchange for a positive or a negative star rating
• is a duplicate of the same account posted over and over
• contains threats, harassment, or sexual content
• posts private personal information about a person
• is wholly unrelated to car shipping with the company

A review is not rejected because the star rating is low, and it is not rejected because the star rating is high. The same list applies to both. How the queue works is on how reviews are moderated.

Imported reviews#

Reviews first posted on MoveAdvisor are labeled "Originally posted on MoveAdvisor" and keep their date. MoveAdvisor has the same owner, which is disclosed on who owns RideShipper. MoveAdvisor's public policy says a review must be activated by email, that reviews go through automated filters and manual moderation, and that companies cannot pay to alter or remove a genuine review.

A Bank Verified badge on an imported review means MoveAdvisor confirmed a payment for identity. MoveAdvisor says the badge does not mean the move was verified. RideShipper shows the label and does not treat the badge as proof the shipment happened.

The company page shows the five most recent reviews by default. The rest load on request. Imported ratings are not marked up as RideShipper's own aggregate rating. How the counts are built is on how review analysis is done.