Complaint and correction process
A reader or a company can ask RideShipper to correct a factual error on a page. A reviewer can dispute a moderation decision. Send the page address, what is wrong, and a source. RideShipper does not remove a review because a company dislikes it, and it does not decide a damage claim against a carrier.
Key facts
- What you can ask to correct
- A wrong fact, a wrong date, a mislabeled review, or a moderation decision
- Where to send it
- The contact email, with the page address and a source
- What RideShipper does not decide
- A damage claim, a refund, or a dispute about the carrier's contract
The sources are listed on this page.
RideShipper corrects factual errors. A reader, a reviewer, or a company may ask. A request to delete a review because it is negative is not a correction.
How to ask
Email info@moveadvisor.com or call (800) 989-8833 during 24/7. Include:
- The page address.
- The sentence, number, or review you mean.
- What is wrong.
- A source for the correct fact, such as the federal record, the company's own page, or the moderation notice you received.
- Your name and a way to reply.
A company asking about its own profile should also include the USDOT or docket number. Privacy requests, including access and deletion, use the same contact and are handled under the privacy policy.
What can be corrected
| Request | What RideShipper does |
|---|---|
| A wrong licence fact, date, or calculation | Check the source and fix the page if the page is wrong. Federal facts follow the federal file. |
| A review labeled with the wrong source | Correct the label. Imported reviews stay labeled Originally posted on MoveAdvisor. |
| A reviewer disputes moderation | Look at the decision against the review guidelines. The same rules apply at every star rating. |
| A company says a federal fact on its profile is outdated | Re-check the file and update the checked-on date. |
RideShipper does not invent a complaint total, a fleet size, or a term the company did not publish. If a displayed federal fact matches the file, the page keeps the file's fact and the date.
What this process does not do
A company cannot pay to remove a review, and it cannot use a correction request as a substitute for payment. The public reply process is respond to reviews.
RideShipper does not decide a damage claim, a refund, or a deposit dispute with a carrier or a broker. Those are claims under the customer's contract with that company. The bill of lading and the condition report are the papers that start a damage claim. RideShipper is not a party to that contract and does not insure the vehicle.
RideShipper also does not change a ranking because a company asked. Ranking inputs are published on how company rankings are made.
What you get back
RideShipper replies to the email or phone on the request. There is no fixed number of days in this process. If the page was wrong, the correction shows on the page, with the date the fact was checked. If the request is declined, the reply says which rule applied, such as the review guidelines or the federal file.
A complaint that calls or texts continued after a stop request belongs with the calling and text terms, not with a rewrite of a review. A carrier or broker that wants to manage its description starts at claim a profile. A privacy request is a privacy ticket, answered under the privacy policy.
Questions
How do I ask for a correction?
Email [[setting key="site.contact_email"]] with the page address, the sentence that is wrong, and a source that shows the correct fact. You can also call [[phone]] during [[setting key="site.phone_hours"]].
Can a company use this process to delete a review?
No. A company may ask for a correction if a licence number or another hard fact is wrong. It may not use a correction request to remove a review because the review is negative.
My car was damaged. Can RideShipper order a payment?
No. Damage claims are between the customer and the company that handled the car. The paperwork starts with the bill of lading and the condition report. RideShipper does not decide the claim.