Claim a company profile
A carrier or broker can claim its RideShipper profile for free. The claim checks that the person acts for that company, and then the company may edit the public description and service areas and reply to reviews. A claim is not accreditation, not a ranking boost, and not a right to remove reviews.
Key facts
- Price
- Free
- What a claim unlocks
- The public description, service areas, and public replies to reviews
- What a claim is not
- Accreditation, a higher rank, or permission to delete reviews
The sources are listed on this page.
Claiming a company profile is free. It shows that a person acts for that carrier or broker, and then lets them edit the public description. A claim is not accreditation.
RideShipper is not a carrier and not a broker. A claimed profile is still not an endorsement.
How a claim works
- The company emails info@moveadvisor.com with the legal name, the USDOT or MC docket, and the name and email of the person who will manage the profile. Phone is (800) 989-8833 during 24/7.
- RideShipper checks that the person controls the company before the claim is marked claimed. The claim is not published on the strength of a similar name.
- After the check, the company may edit the public description and the service areas, and may reply to reviews.
- Federal licence facts stay on the federal file. The company does not type over the USDOT number, the authority status, or the insurance filing.
If the federal block is wrong, use corrections. RideShipper re-reads the file and updates the checked-on date. The sources are listed in company data sources.
What the company may edit
The public description and the service areas. Those fields are the company's own words. They must not say that RideShipper endorsed the company, ranked it, or insured its loads.
What the company may not do with a claim
- Remove a review, or pay to have one removed.
- Change the star average or the editorial rank. Rank inputs are on how company rankings are made.
- Replace "insurance on file" with a promise that every vehicle is covered.
- Present the claimed state as a certificate.
Replies are explained on respond to reviews. Buying quote requests and labeled ads, when those products are offered, are separate and do not require a claim to be understood: payment still does not change stars or rank. See for auto transport companies.
Questions
How do we start a claim?
Email [[setting key="site.contact_email"]] with the legal name, the USDOT or docket number, and the name and email of the person who will manage the profile. RideShipper checks that the person acts for that company before the claim is published.
Can we change the USDOT number in the description?
No. Licence numbers, authority status, and insurance-on-file facts come from the federal file. If a fact is wrong, ask for a correction and RideShipper re-checks the file.
Does a claimed badge mean RideShipper approved us?
No. Claimed means the company controls the description and can reply. It is not a quality rating and not a statement that RideShipper checked the company's shipments.