Diesel Auto Express

Terrible don’t have my car after a month

1 out of 5

Horrible company hired to move my Tesla from Washington to California which is only an 18 hour route and a month later I still don’t have my car. They are aggravating they keep lying. They keep giving me different times as far as I know they took my car completely and stole it. I am considering filing a police report. Do not use them.

Seattle WA to Encino CA

Vehicle: Tesla X

Price reported by the reviewer: $800.

Originally posted on MoveAdvisor on 2026-02-02. Sunny Oshan.

AWFUL Customer Service

1 out of 5

If I could give fewer than 1 star I would. I booked a car transport with Nexus auto and they used Diesel Auto Transport to haul my car from VA to Idaho Falls. I was told 7 to 10 days. On day 7 I confirmed the delivery address and asked for an ETA. Day 8 I was told my car was in their yard in Washington, but the truck had a mechanical problem. I asked for an updated ETA later that day. No response. Day 9 I asked for an ETA twice. No response. Day 13 I called 4 times and finally got someone. Was told weather over the weekend caused problems finding a driver. Was told a driver would be assigned ASAP and I would have my car on day 14 maybe and almost certainly on day 15. I asked for a call back the next day to confirm. Day 14 no response. I called Nexus and said I am done trying to reach these clowns, my contract is with Nexus and I won't wasn't my time with Diesel Express. Day 15 Nexus called and said they called, emailed and texted Diesel Express, but can't can't reach anyone. Day 16 and 17 Nexus calls and says they still can't reach Diesel Express. I ask how many days before I report the car stolen and get the police to find my car. Nexus says they are still trying to reach them. I don't have enough words to say how awful this company is to work with. I will update this post with more info if/when I ever see my car again.

Hampton VA to Idaho Falls ID

Vehicle: Volkswagen Tiguan

Price reported by the reviewer: $1,500.

Originally posted on MoveAdvisor on 2026-01-31. Jacob Harris.

TERRIBLE SERVICE

1 out of 5

This company picked up my car, let it sit in their lot for 9 days, and would not respond to calls, texts, or inquiries about its status for the entire time. The customer service was stressful and terrible.

Portland OR to Arlington VA

Price reported by the reviewer: $1,090.

Originally posted on MoveAdvisor on 2026-01-14. Lathro Ar.

Some delivery delays, but great customer service

4 out of 5

During delivery, there were some communication and customer service issues with the company, but after, the owner reached out to explain the situation. The owner indicated that the person responsible for customer service was no longer with the company, and he was personally contacting clients to hear about their experience. The accountability that the owner, Paul, took speaks highly of a company that is learning from prior situations and is willing to work with customers to ensure the quality of their services.

Boston MA to Suquamish WA

Vehicle: Subaru Outback

Price reported by the reviewer: $1,650.

Originally posted on MoveAdvisor on 2023-06-15. Joli Holmes.

My Shipping Experience.

5 out of 5

My move was quite simple. was talking to Danielle from start to finish and she gave me a quote lower then all the other brokers who were blaming the Covid surge. I found out that they had their own trucks so it was definitely A bonus. Danielle was always one call away to any question I had. Would recommend to save headache and time and go with a company who knows what they talk about and also owns trucks. it worked out quite nice! will recommend.

Monterey CA to Peachtree City GA

Vehicle: Toyota Matrix

Price reported by the reviewer: $1,325.

Originally posted on MoveAdvisor on 2020-08-19. Dawn Montrews.